Privacy Policy

1. Who we are

Vortex Technologies is the trading name of VTX Operations Limited (Company No. 16934844), an IT and network infrastructure services company based in the United Kingdom. We provide network engineering, structured cabling, fibre optics, WiFi installation, CCTV, cloud solutions, and related services to businesses across the UK.

For the purposes of UK GDPR and the Data Protection Act 2018, VTX Operations Limited (trading as Vortex Technologies) is the data controller for personal data collected through this website and during our service delivery. You can contact us at:

• Email: [email protected]
• Phone: 0151 440 3001

2. What data we collect

When you contact us through our website, request a quote, or otherwise interact with us, we may collect the following information:

• Your name and job title
• Your business name and address
• Your email address and telephone number
• Details of the enquiry or project you have submitted
• Technical information if you report a problem or raise a support request

We do not collect sensitive personal data (such as health information or financial account details) through this website. We do not knowingly collect data from individuals under the age of 18.

3. How we use your data

We use the personal data you provide to:

• Respond to your enquiry and provide a quote or consultation
• Deliver services you have engaged us to carry out
• Send relevant follow-up communications related to your enquiry or project
• Maintain records of our business relationship for accounting and legal purposes
• Improve our website and services

We do not sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests: responding to business enquiries and maintaining contact with prospective and existing clients
• Contractual necessity: delivering services under an agreed contract
• Legal obligation: retaining records as required by law (e.g. financial records under the Companies Act)
• Consent: where you have explicitly agreed to receive marketing communications from us

5. How long we retain your data

Enquiry data is retained for up to two years following last contact, after which it is securely deleted unless it has resulted in an active client relationship. Data relating to completed contracts is retained for seven years in accordance with HMRC guidance on financial record-keeping. You may request early deletion of your data at any time (see Section 7).

6. Sharing your data

We do not sell, rent, or trade your personal data. We may share your data with:

• Our branch Vortex Data Centres and our sister company Opti Broadband, where your enquiry is relevant to their services and with your knowledge
• Sub-contractors or engineers engaged to deliver work on your project, limited to what is necessary
• Software providers used to operate our business (e.g. email, CRM), under appropriate data processing agreements
• Regulatory or legal bodies where required by law

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data (the "right to be forgotten")
• Object to processing based on legitimate interests
• Withdraw consent where processing is based on consent
• Request restriction of processing while a dispute is resolved
• Receive your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

This website uses only essential cookies required for the site to function correctly. We do not use tracking cookies, advertising cookies, or third-party analytics platforms that collect personal data. No cookie consent banner is required as we do not set non-essential cookies.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. We recommend checking this page periodically if you have an ongoing relationship with us.